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Terms and Conditions

This website is the property of Professional Cribs Limited of 81 Palace Gardens Terrace, London, W8 4AT. By using this website you agree that you consent to and are bound by the following terms and conditions:

Professional Cribs takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
Professional Cribs makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Professional Cribs nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.

Data Protection Act 1998
Professional Cribs respect and value the security and privacy of those of its contacts. Professional Cribs follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that our contacts may be interested in receiving material from us about our business and services. In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. Professional Cribs does not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between Professional Cribs, its associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area.

Privacy Policy
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

This website may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of this website may not function properly.

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Professional Cribs Limited is registered in England and Wales (registered number 07247566). Our registered office is at 81 Palace Gardens Terrace, London, W8 4AT.

Customer complaints procedure
We always love hearing from our customers, whether it’s feedback about what we’re doing, a suggestion of how we can make things better or even if you just simply want to chat, we want to hear from you.  We put customer service and commitment to our customers at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don’t go as planned. If this happens we’d really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our products and service. If for whatever reason you’re not happy with the service you receive from Professional Cribs – you can raise a complaint with our team.

Most complaints can be dealt with by our front line teams e.g. your Crib Manager or Lettings Manager and they will do their best to resolve the matter quickly, to your satisfaction.  If you think your complaint has not been fully resolved then fill in our online feedback form or write to our Customer Relations department at the following addresses.

Professional Cribs – Customer Relations
81 Palace Gardens Terrace
W8 4AT

For your complaint to be properly registered please provide us with the following information:

  • Your full name
  • Your property address
  • Your preferred contact details; email, phone number or land address
  • Details of the complaint along with the names of any of our staff you spoke to at the time or whom you have been dealing with.

If you e mail us you will receive an automated acknowledgement and if you write to us at the above addresses we will post you an acknowledgement letter within 7 days of receipt.
All complaints are logged into our database and allocated to a senior manager who will investigate and subsequently respond to you either by phone, e mail or letter no later than 28 days after you have received your acknowledgement. Because of data protection rules and our own commitment to the confidentiality of personal details we can communicate only with named tenant or guarantor whose name appears on the tenancy agreement or their appointed representative upon receipt of written permission